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AI Features: Enhancing Post-Call Analysis

PhoneIQ's AI capabilities offer powerful tools for post-call analysis, accessible within both the application and the admin panel.

Nahuel Flores avatar
Written by Nahuel Flores
Updated over 3 weeks ago

Key AI Features

  1. Call Summaries: AI-generated call summaries offer concise overviews of conversations, highlighting key points, action items, and important details. This feature streamlines the review process, saves time, and ensures critical information is easily accessible for follow-up actions.

  2. Call Transcription: This feature automatically converts call recordings into text, allowing for easy review and reference of conversations. It aids in maintaining accurate records and facilitates efficient information retrieval.​

  3. Sentiment Analysis: By analyzing the emotional tone of conversations, sentiment analysis helps identify customer satisfaction levels and areas needing attention. This enables proactive engagement and service improvement.​

  4. Keyword Detection: The system identifies specific keywords and phrases within conversations, assisting in tracking topics of interest or concern. This is particularly useful for monitoring compliance and understanding customer needs.​

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