PhoneIQ Dashboards let you see reports of in- and outbound calls. This article will go over the After Call Work Dashboard (see also a full list of our dashboards).
Step 1: Follow the steps at 'PhoneIQ Dashboards - Salesforce Reports' and access the 'PhoneIQ After Call Work' dashboard.
Step 2: On there, you will see all PhoneIQ's reports for your after-call work stats.
Understanding Reports
Here is a comprehensive list of every report on the dashboard:
Caller Mood: Groups calls by caller mood.
Call Purpose: Groups calls by call purpose.
Call Result: Groups calls by call result.
Call Tags: Groups calls by the call tag.
Caller Mood Time: Groups call duration by caller mood.
Call Purpose Time: Groups call duration by call purpose.
Call Result Time: Groups call duration by call result.
Call Tags Time: Groups call duration by the call tag.
Changing Filters
You can select one of the predefined date filters to limit the tasks taken into account for the reports.
NOTE: When making changes to our default dashboards/reports, we highly recommend to 'Save As' first.
To change the dates or add a new filter, you have to go to 'Edit,'
and once there, go to 'Filters,' to add a new filter,
or to the pencil icon at 'Date' to change or add to the default date values.
