The app Call Logs allows administrators to easily search and find phone calls and all call related activity within the phone system, while providing powerful filters and options to perform advanced queries.
Search Calls by Location:
Allows administrators to find all phone calls related to users of a specific office location.
Search by Phone Number:
Allows administrators to search for all phone calls that originated or terminated on a particular PhoneIQ phone number.
Search by User:
Allows administrators to search for all phone calls made or received by a PhoneIQ user.
Search by Queue:
Allows administrators to search for all inbound phone calls to a specific PhoneIQ call queue.
Allows administrators to search for phone calls using a specific phone number or contact name. A search box is provided were administrators can type in the name or number and perform the query.
Direction: Specifies the direction of the call (Outbound, Inbound, Missed).
Type: Specifies if the call is internal or external (PSTN).
Date: The range of dates in which to perform the query.
Export to Excel:
Allows administrators to download the filtered phone call activity as an excel file.