The app Call Logs allows administrators to easily search and find phone calls and all call-related activity within the phone system while providing powerful filters and options to perform advanced queries.
Search Calls by Location:
Allows administrators to find all phone calls related to users of a specific office location.
Search by Phone Number:
Allows administrators to search for all phone calls that originated or terminated on a particular PhoneIQ phone number.
Search by User:
Allows administrators to search for all phone calls made or received by a PhoneIQ user.
Search by Queue:
Allows administrators to search for all inbound phone calls to a specific PhoneIQ call queue.
Allows administrators to search for phone calls using a specific phone number or contact name. A search box is provided were administrators can type in the name or number and perform the query.
Direction: Specifies the direction of the call (Outbound, Inbound, Missed).
Type: Specifies if the call is internal or external (PSTN).
Date: The range of dates in which to perform the query.
Export to Excel:
Allows administrators to download the filtered phone call activity as an excel file.