Managing your Caller ID Name:
This feature only works for PSTN calls in countries where Caller ID Name is supported via SIP signaling (E.g.: Canada). In countries like the US you'll need to reach out to our support team and they'll create a request with the upstream carrier to enable CNAM on your number.
With this feature, admins can quickly change the text displayed on the callee's screen. This configuration is managed on a per-user basis and can be only changed from the admin dashboard.
Navigate to Locations > Users > Select a user > Advanced Settings.
To learn more on how to manage your caller ID, read this article.