PhoneIQ allows admins to change the default music people listen to when they are placed on hold. This setting works at an account level and can’t be changed for different locations.

Changing Music on Hold (MOH):

From the “settings” app, select the tab “company settings” and click on the button “upload file” under the option Music on Hold. Select an MP3 or Wav file no larger than 5MB. Once uploaded click on the button Save Changes.