Admin Portal Guide

Learn how to setup and manage PhoneIQ

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15 articles in this collection
Written by Juan Manchoulas

Managing Locations

Setup and manage one or multiple office locations.
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Updated over a week ago

Departments

Group people into departments.
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User Management

Learn how to create and manage users
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Phone Numbers

Manage your Account's Phone Numbers
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Updated over a week ago

Call Queues

Hold calls in First In, First Out order until agents become available.
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Updated over a week ago

Ring Groups

Have multiple phones ring when one extension or number is dialed
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Call Flows

Setup and manage inbound call routing for your account Phone Numbers
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Call Flow Actions

Learn how to route inbound calls to PhoneIQ numbers.
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Updated over a week ago

Automatic Call Recording

Setup and manage automatic call recording.
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Updated over a week ago

Desk Phone Management

Provision and manage user desk phones and shared devices.
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Updated over a week ago

Call Logs

Monitor your phone systems call activity.
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Setting up After Call Work for your Reps

Track call outcome and key metrics with After Call Work
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Assigning tags to a phone call

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Using the Live Supervisor Console

Track agent activity in real time, coach reps and manage your entire call center from one easy to use dashboard.
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Updated over a week ago

Music on Hold

Select the music or audio file which people will listen when placed on hold.
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Written by Juan Manchoulas
Updated over a week ago