Local Presence is currently available only for the US & Canada.

Local presence is a system that enables agents or sales reps to dial out using local area codes automatically. This feature can be very valuable because people tend to be more inclined to answer calls coming from the same area code rather than toll-free or long-distance phone numbers, increasing the call connection rates.

Enable Local Presence for your company

Step 1: Log in to the administration portal using your admin credentials and navigate to the 'Settings' view located on the left side.

Step 2: In 'Settings,' navigate to 'Preferences,' scroll down, and you will see the Local Presence feature. To enable the feature, you simply have to mark the checkbox and click "save changes."

Local Presence: The outbound call made by the agent will be made using the closest matching location number within your account. These numbers, if configured via call flows, will provide the ability for callbacks.

Use Shared Local Presence Pool: The outbound call will be placed using a PhoneIQ number from our shared pool of local numbers in the US & Canada, covering over 95% of all area codes.

Route inbound calls to: Callbacks to local presence numbers can be routed either to the agent that made the call (Agent) or to a number that you define (i.e., to route the call to one of your call flows. You can also enter an extension number to ring a queue, user, or ring group).

Step 3: After doing this, the admin will see the option to enable local presence from the user settings modal, in the Advanced Settings tab.

Users also can activate the feature from: Phone > Call Handling > Local Presence.