All activities related to contacts can be performed from the Contacts App. The app is divided into 3 major lists:
From the team directory view, users can quickly find co-workers, their extension numbers, and know to which department they have been assigned.
Shared Contact List
The Shared Contact List works as a central repository of contacts for the account. Contacts assigned to this list will be shared among all users in the account. If the Salesforce Contact Sync is active, contacts added to this list will be synced to Salesforce.
When selecting a record you can:
1. Click on the Salesforce cloud icon to open the record page in Salesforce.
2. Click on the Call icon to start an outbound call.
3. Click on the Text icon to send a text message.
4. Check the previous activity of that record in Salesforce
The Personal Contact List allows users to create a private list of contacts that only they can view and access across their different devices.
Creating a new contact
New contacts can be added to the Shared and Personal contact lists. Once inside the list click on the "Create new contact" button, proceed to complete the contact form, and specify to which list does the contact belongs.
Deleting a contact