Besides listening to received voicemail and managing their settings, agents can delete their voicemails by using the CTI, desktop app, or simply by dialing their extension number.
1) Using the CTI or Desktop App
Navigate to the "Phone" app and access the "voicemail" tab on the CTI/Desktop app. Click on the dropdown menu to the right and select "delete".
2) Using the Mobile app or desk phone
Agents can dial their extension number and once done, they'll enter a menu where they can select one of three options:
Press 1 - to hear their new messages
Press 2 - to hear saved messages
Press 5 - to change their settings, like voicemail greeting
Hear saved messages
After the agent presses 2, the first saved message starts playing. After the message ends, they are prompted with a menu with four new options:
Press 1 - to save the message
Press 2 - to repeat it
Press 3 - to forward it to another extension
Press 7 - to delete the voicemail and play the next saved message
Press 0 - to return to the previous menu