To enable Change Data Capture (CDC) channels that PhoneIQ use, go to Salesforce > Setup > Change Data Capture and select: Contact, Account, and Lead, as shown in the picture.
English:

EspaƱol:

To enable Change Data Capture (CDC) channels that PhoneIQ use, go to Salesforce > Setup > Change Data Capture and select: Contact, Account, and Lead, as shown in the picture.
English:
EspaƱol: