Call Center

ACD Call Center Management

2 articles in this collection
Written by Juan Manchoulas

Changing an Agent's Call Center Status

Learn how to change an agent's call center status to receive inbound ACD Queue calls.

Written by Juan Manchoulas
Updated over a week ago

Using the Live Supervisor Console

Track agent activity in real time, coach reps and manage your entire call center from one easy to use dashboard.

Written by Juan Manchoulas
Updated over a week ago