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ACD Call Center Management
2 articles in this collection
Written by
Juan Manchoulas
Changing an Agent's Call Center Status
Learn how to change an agent's call center status to receive inbound ACD Queue calls.
Written by
Juan Manchoulas
Updated over a week ago
Using the Live Supervisor Console
Track agent activity in real time, coach reps and manage your entire call center from one easy to use dashboard.
Written by
Juan Manchoulas
Updated over a week ago