Departments allow administrators to group users into teams. Departments are created within a location.
In order to create a department, enter the admin portal and select the option departments within the desired location and click the button create department. Then complete the form with the department's name.
Once created you can assign users to the available departments from the users' view within a location.
Note: Users can only be assigned to one department.
To rename a department, visit the departments' view within the desired location and click over the one you want to rename. A menu will appear where you can rename your department. On this window, you can also search the agents assigned to that department.
To delete a department, visit the departments' view within the desired location and hover the cursor over the one to be deleted. A menu located on the right-hand side will appear and when clicked will prompt the option to delete.