CTI & Desktop App

Using the Voicemail Drop feature

Leave a pre recorded voicemail message as a PhoneIQ user

Written by Alvaro Vargas
Updated over a week ago

Assign a phone call to a different record

Re-assign a call to a contact, lead, account or person account record.

Written by Sabrina Viscardi
Updated over a week ago

Reset your user password

How to reset or change your password.

Written by Juan Manchoulas
Updated over a week ago

Delete saved voicemails

How to delete voicemails from your voicemail box

Written by Sabrina Viscardi
Updated over a week ago

Set up agent's voicemail greeting

Mange each agent's voicemail message individually

Written by Juan Manchoulas
Updated over a week ago

PhoneIQ - Call Controls

Put callers on hold, mute and transfer calls.

Written by Juan Manchoulas
Updated over a week ago

PhoneIQ - Change your Caller ID

How to Change your PhoneIQ caller ID for outbound calls

Written by Juan Manchoulas
Updated over a week ago

Call Lists - How to use the Power Dialer

Learn how to make outbound calls with the PhoneIQ Power Dialer for Salesforce.

Written by Juan Manchoulas
Updated over a week ago

Call Lists - How to use the Preview Dialer

How to use the PhoneIQ Preview Dialer for Salesforce

Written by Juan Manchoulas
Updated over a week ago

Listening and managing voicemails

Written by Juan Manchoulas
Updated over a week ago

PhoneIQ CTI - View Recent Calls and CDRs

View Recent Calls and the Call Detail Records

Written by Juan Manchoulas
Updated over a week ago

Managing contacts

Create, edit and delete contact records.

Written by Juan Manchoulas
Updated over a week ago

PhoneIQ - Managing Simultaneous Phone Calls

How to Make Multiple Phone Calls

Written by Juan Manchoulas
Updated over a week ago

Private & group messaging

Instant messaging for teams

Written by Juan Manchoulas
Updated over a week ago

Using & Managing Online Meetings

Connect with multiple people at once using online voice and video meetings.

Written by Juan Manchoulas
Updated over a week ago

Enabling the mobile and desktop app for remote workers

Written by Juan Manchoulas
Updated over a week ago