CTI & Desktop App

A complete guide to PhoneIQ's Desktop App for Mac's and PC's

Alvaro Vargas avatar Juan Manchoulas avatar Sabrina Viscardi avatar
16 articles in this collection
Written by Alvaro Vargas, Juan Manchoulas, and Sabrina Viscardi

Using the Voicemail Drop feature

Leave a pre recorded voicemail message as a PhoneIQ user
Alvaro Vargas avatar
Written by Alvaro Vargas
Updated over a week ago

Assign a phone call to a different record

Re-assign a call to a contact, lead, account or person account record.
Sabrina Viscardi avatar
Written by Sabrina Viscardi
Updated over a week ago

Reset your user password

How to reset or change your password.
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Delete saved voicemails

How to delete voicemails from your voicemail box
Sabrina Viscardi avatar
Written by Sabrina Viscardi
Updated over a week ago

Set up agent's voicemail greeting

Mange each agent's voicemail message individually
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

PhoneIQ - Call Controls

Put callers on hold, mute and transfer calls.
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

PhoneIQ - Change your Caller ID

How to Change your PhoneIQ caller ID for outbound calls
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Call Lists - How to use the Power Dialer

Learn how to make outbound calls with the PhoneIQ Power Dialer for Salesforce.
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Call Lists - How to use the Preview Dialer

How to use the PhoneIQ Preview Dialer for Salesforce
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Listening and managing voicemails

Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

PhoneIQ CTI - View Recent Calls and CDRs

View Recent Calls and the Call Detail Records
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Managing contacts

Create, edit and delete contact records.
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

PhoneIQ - Managing Simultaneous Phone Calls

How to Make Multiple Phone Calls
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Private & group messaging

Instant messaging for teams
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Using & Managing Online Meetings

Connect with multiple people at once using online voice and video meetings.
Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago

Enabling the mobile and desktop app for remote workers

Juan Manchoulas avatar
Written by Juan Manchoulas
Updated over a week ago