PhoneIQ

How to create new supervisor roles, with access to fully customized features.

Custom Supervisor Roles

Assign the supervisor role to users that require some level of admin access to manage and review their team activity

Learn how to check and subscribe to new releases

Learn how the different call status values work in PhoneIQ

Hold calls in ACD Queues until agents become available

Ring multiple users at once when one extension is dialed.

Learn how to create and manage user settings from the admin dashboard.

Setup and manage one or multiple office locations.

Setup and manage inbound call routing for your account Phone Numbers

Learn how to route inbound calls to PhoneIQ numbers.

Setup and manage automatic call recordings in PhoneIQ.

Provision and manage user desk phones and shared devices.

Monitor your phone systems call activity.

Track call outcome and key metrics with After Call Work

Enable Local Presence for Your Organization

Select the music or audio file which people will listen when placed on hold.

Find answers and get help from Intercom Support and Community Experts

{assigneeName} needs more information from you