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Admin Portal Guide
Admin Portal Guide
Learn how to setup and manage PhoneIQ
16 articles in this collection
Written by
Juan Manchoulas
and
Sabrina Viscardi
ACD Call Queue Management
Hold calls in ACD Queues until agents become available
Written by
Sabrina Viscardi
Updated over a week ago
Ring Group Management
Ring multiple users at once when one extension is dialed.
Written by
Sabrina Viscardi
Updated over a week ago
User management
Learn how to create and manage user settings from the admin dashboard.
Written by
Juan Manchoulas
Updated over a week ago
Configuring Voicemail Drop
Allow users to leave pre-recorded voicemail messages
Written by
Juan Manchoulas
Updated over a week ago
Managing Locations
Setup and manage one or multiple office locations.
Written by
Juan Manchoulas
Updated over a week ago
Departments
Group people into departments.
Written by
Juan Manchoulas
Updated over a week ago
Phone Numbers
Manage your Account's Phone Numbers
Written by
Juan Manchoulas
Updated over a week ago
Call Flows
Setup and manage inbound call routing for your account Phone Numbers
Written by
Juan Manchoulas
Updated over a week ago
Call Flow Actions
Learn how to route inbound calls to PhoneIQ numbers.
Written by
Juan Manchoulas
Updated over a week ago
Automatic Call Recording
Setup and manage automatic call recording.
Written by
Juan Manchoulas
Updated over a week ago
Desk Phone Management
Provision and manage user desk phones and shared devices.
Written by
Juan Manchoulas
Updated over a week ago
Call Logs
Monitor your phone systems call activity.
Written by
Juan Manchoulas
Updated over a week ago
Setting up After Call Work for your Reps
Track call outcome and key metrics with After Call Work
Written by
Juan Manchoulas
Updated over a week ago
Enabling Local Presence
Enable Local Presence for Your Organization
Written by
Juan Manchoulas
Updated over a week ago
Assigning tags to a phone call
Written by
Juan Manchoulas
Updated over a week ago
Music on Hold
Select the music or audio file which people will listen when placed on hold.
Written by
Juan Manchoulas
Updated over a week ago