Admin Portal Guide

Learn how to setup and manage PhoneIQ

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21 articles in this collection
Written by Juan Manchoulas and Maria Eugenia Cabrera

Custom Supervisor Roles

How to create new supervisor roles, with access to fully customized features.
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Written by Maria Eugenia Cabrera
Updated over a week ago

Supervisor Role

Assign the supervisor role to users that require some level of admin access to manage and review their team activity
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Written by Maria Eugenia Cabrera
Updated over a week ago

CNAM

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Written by Juan Manchoulas
Updated over a week ago

How to check for new PhoneIQ releases

Learn how to check and subscribe to new releases
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Written by Juan Manchoulas
Updated over a week ago

Understanding the different call statuses in PhoneIQ

Learn how the different call status values work in PhoneIQ
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Written by Juan Manchoulas
Updated over a week ago

ACD Call Queue Management

Hold calls in ACD Queues until agents become available
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Written by Juan Manchoulas
Updated over a week ago

Ring Group Management

Ring multiple users at once when one extension is dialed.
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Written by Juan Manchoulas
Updated over a week ago

User management

Learn how to create and manage user settings from the admin dashboard.
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Written by Juan Manchoulas
Updated over a week ago

Configuring Voicemail Drop

Allow users to leave pre-recorded voicemail messages
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Written by Juan Manchoulas
Updated over a week ago

Managing Locations

Setup and manage one or multiple office locations.
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Written by Juan Manchoulas
Updated over a week ago

Departments

Group people into departments.
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Written by Juan Manchoulas
Updated over a week ago

Phone Numbers

Manage your Account's Phone Numbers
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Written by Juan Manchoulas
Updated over a week ago

Call Flows

Setup and manage inbound call routing for your account Phone Numbers
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Written by Juan Manchoulas
Updated over a week ago

Call Flow Actions

Learn how to route inbound calls to PhoneIQ numbers.
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Written by Juan Manchoulas
Updated over a week ago

Automatic Call Recording

Setup and manage automatic call recordings in PhoneIQ.
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Written by Juan Manchoulas
Updated over a week ago

Desk Phone Management

Provision and manage user desk phones and shared devices.
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Written by Juan Manchoulas
Updated over a week ago

Call Logs

Monitor your phone systems call activity.
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Written by Juan Manchoulas
Updated over a week ago

Setting up After Call Work for your Reps

Track call outcome and key metrics with After Call Work
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Written by Juan Manchoulas
Updated over a week ago

Enabling Local Presence

Enable Local Presence for Your Organization
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Written by Juan Manchoulas
Updated over a week ago

Assigning tags to a phone call

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Written by Juan Manchoulas
Updated over a week ago

Music on Hold

Select the music or audio file which people will listen when placed on hold.
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Written by Juan Manchoulas
Updated over a week ago