Admin Portal Guide

Custom Supervisor Roles

How to create new supervisor roles, with access to fully customized features.

Written by Maria Eugenia Cabrera
Updated over a week ago

Supervisor Role

Assign the supervisor role to users that require some level of admin access to manage and review their team activity

Written by Maria Eugenia Cabrera
Updated over a week ago

Caller ID Name Management

Caller ID Name allows companies to showcase text on the callees screen displaying things like the company name or the agent's name.

Written by Juan Manchoulas
Updated over a week ago

How to check for new PhoneIQ releases

Learn how to check and subscribe to new releases

Written by Juan Manchoulas
Updated over a week ago

Understanding the different call statuses in PhoneIQ

Learn how the different call status values work in PhoneIQ

Written by Juan Manchoulas
Updated over a week ago

ACD Call Queue Management

Hold calls in ACD Queues until agents become available

Written by Juan Manchoulas
Updated over a week ago

Ring Group Management

Ring multiple users at once when one extension is dialed.

Written by Juan Manchoulas
Updated over a week ago

User management

Learn how to create and manage user settings from the admin dashboard.

Written by Juan Manchoulas
Updated over a week ago

Configuring Voicemail Drop

Allow users to leave pre-recorded voicemail messages

Written by Juan Manchoulas
Updated over a week ago

Managing Locations

Setup and manage one or multiple office locations.

Written by Juan Manchoulas
Updated over a week ago

Departments

Group people into departments.

Written by Juan Manchoulas
Updated over a week ago

Phone Numbers

Manage your Account's Phone Numbers

Written by Juan Manchoulas
Updated over a week ago

Call Flows

Setup and manage inbound call routing for your account Phone Numbers

Written by Juan Manchoulas
Updated over a week ago

Call Flow Actions

Learn how to route inbound calls to PhoneIQ numbers.

Written by Juan Manchoulas
Updated over a week ago

Automatic Call Recording

Setup and manage automatic call recordings in PhoneIQ.

Written by Juan Manchoulas
Updated over a week ago

Desk Phone Management

Provision and manage user desk phones and shared devices.

Written by Juan Manchoulas
Updated over a week ago

Call Logs

Monitor your phone systems call activity.

Written by Juan Manchoulas
Updated over a week ago

Setting up After Call Work for your Reps

Track call outcome and key metrics with After Call Work

Written by Juan Manchoulas
Updated over a week ago

Enabling Local Presence

Enable Local Presence for Your Organization

Written by Juan Manchoulas
Updated over a week ago

Assigning tags to a phone call

Written by Juan Manchoulas
Updated over a week ago

Music on Hold

Select the music or audio file which people will listen when placed on hold.

Written by Juan Manchoulas
Updated over a week ago