Admin Portal Guide

ACD Call Queue Management

Hold calls in ACD Queues until agents become available

Written by Sabrina Viscardi
Updated over a week ago

Ring Group Management

Ring multiple users at once when one extension is dialed.

Written by Sabrina Viscardi
Updated over a week ago

User management

Learn how to create and manage user settings from the admin dashboard.

Written by Juan Manchoulas
Updated over a week ago

Configuring Voicemail Drop

Allow users to leave pre-recorded voicemail messages

Written by Juan Manchoulas
Updated over a week ago

Managing Locations

Setup and manage one or multiple office locations.

Written by Juan Manchoulas
Updated over a week ago

Departments

Group people into departments.

Written by Juan Manchoulas
Updated over a week ago

Phone Numbers

Manage your Account's Phone Numbers

Written by Juan Manchoulas
Updated over a week ago

Call Flows

Setup and manage inbound call routing for your account Phone Numbers

Written by Juan Manchoulas
Updated over a week ago

Call Flow Actions

Learn how to route inbound calls to PhoneIQ numbers.

Written by Juan Manchoulas
Updated over a week ago

Automatic Call Recording

Setup and manage automatic call recording.

Written by Juan Manchoulas
Updated over a week ago

Desk Phone Management

Provision and manage user desk phones and shared devices.

Written by Juan Manchoulas
Updated over a week ago

Call Logs

Monitor your phone systems call activity.

Written by Juan Manchoulas
Updated over a week ago

Setting up After Call Work for your Reps

Track call outcome and key metrics with After Call Work

Written by Juan Manchoulas
Updated over a week ago

Enabling Local Presence

Enable Local Presence for Your Organization

Written by Juan Manchoulas
Updated over a week ago

Assigning tags to a phone call

Written by Juan Manchoulas
Updated over a week ago

Music on Hold

Select the music or audio file which people will listen when placed on hold.

Written by Juan Manchoulas
Updated over a week ago