Admin Portal Guide

Learn how to setup and manage PhoneIQ

Juan Manchoulas avatar Brian Cazal avatar
16 articles in this collection
Written by Juan Manchoulas and Brian Cazal

Configuring Voicemail Drop

Allow users to leave pre-recorded voicemail messages
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Written by Brian Cazal
Updated over a week ago

Managing Locations

Setup and manage one or multiple office locations.
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Written by Juan Manchoulas
Updated over a week ago

Departments

Group people into departments.
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Written by Juan Manchoulas
Updated over a week ago

User Management

Learn how to create and manage users
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Written by Juan Manchoulas
Updated over a week ago

Phone Numbers

Manage your Account's Phone Numbers
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Written by Juan Manchoulas
Updated over a week ago

Call Queues

Hold calls in First In, First Out order until agents become available.
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Written by Juan Manchoulas
Updated over a week ago

Ring Groups

Have multiple phones ring when one extension or number is dialed
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Written by Juan Manchoulas
Updated over a week ago

Call Flows

Setup and manage inbound call routing for your account Phone Numbers
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Written by Juan Manchoulas
Updated over a week ago

Call Flow Actions

Learn how to route inbound calls to PhoneIQ numbers.
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Written by Juan Manchoulas
Updated over a week ago

Automatic Call Recording

Setup and manage automatic call recording.
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Written by Juan Manchoulas
Updated over a week ago

Desk Phone Management

Provision and manage user desk phones and shared devices.
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Written by Juan Manchoulas
Updated over a week ago

Call Logs

Monitor your phone systems call activity.
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Written by Juan Manchoulas
Updated over a week ago

Setting up After Call Work for your Reps

Track call outcome and key metrics with After Call Work
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Written by Juan Manchoulas
Updated over a week ago

Enabling Local Presence

Enable Local Presence for Your Organization
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Written by Brian Cazal
Updated this week

Assigning tags to a phone call

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Written by Juan Manchoulas
Updated over a week ago

Music on Hold

Select the music or audio file which people will listen when placed on hold.
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Written by Juan Manchoulas
Updated over a week ago