Phone IQ, Inc.

CNAM

How to create new supervisor roles, with access to fully customized features.

Custom Supervisor Roles

Assign the supervisor role to users that require some level of admin access to manage and review their team activity

Supervisor Role

Learn how to check and subscribe to new releases

How to check for new PhoneIQ releases

Learn how the different call status values work in PhoneIQ

Understanding the different call statuses in PhoneIQ

Hold calls in ACD Queues until agents become available

ACD Call Queue Management

Ring multiple users at once when one extension is dialed.

Ring Group Management

Learn how to create and manage user settings from the admin dashboard.

User management

Setup and manage one or multiple office locations.

Managing Locations

Departments

Phone Numbers

Setup and manage inbound call routing for your account Phone Numbers

Call Flows

Learn how to route inbound calls to PhoneIQ numbers.

Call Flow Actions

Setup and manage automatic call recordings in PhoneIQ.

Automatic Call Recording

Provision and manage user desk phones and shared devices.

Desk Phone Management

Monitor your phone systems call activity.

Call Logs

Track call outcome and key metrics with After Call Work

Setting up After Call Work for your Reps

Enable Local Presence for Your Organization

Enabling Local Presence

Assigning tags to a phone call

Select the music or audio file which people will listen when placed on hold.

Music on Hold

Juan Manchoulas

Nahuel Flores

Admin Portal Guide

Find answers and get help from Intercom Support and Community Experts

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