Admin Portal Guide

Configuring Voicemail Drop

Allow users to leave pre-recorded voicemail messages

Written by Brian Cazal
Updated over a week ago

Managing Locations

Setup and manage one or multiple office locations.

Written by Juan Manchoulas
Updated over a week ago

Departments

Group people into departments.

Written by Juan Manchoulas
Updated over a week ago

User Management

Learn how to create and manage users

Written by Juan Manchoulas
Updated over a week ago

Phone Numbers

Manage your Account's Phone Numbers

Written by Juan Manchoulas
Updated over a week ago

Call Queues

Hold calls in First In, First Out order until agents become available.

Written by Juan Manchoulas
Updated over a week ago

Ring Groups

Have multiple phones ring when one extension or number is dialed

Written by Juan Manchoulas
Updated over a week ago

Call Flows

Setup and manage inbound call routing for your account Phone Numbers

Written by Juan Manchoulas
Updated over a week ago

Call Flow Actions

Learn how to route inbound calls to PhoneIQ numbers.

Written by Juan Manchoulas
Updated over a week ago

Automatic Call Recording

Setup and manage automatic call recording.

Written by Juan Manchoulas
Updated over a week ago

Desk Phone Management

Provision and manage user desk phones and shared devices.

Written by Juan Manchoulas
Updated over a week ago

Call Logs

Monitor your phone systems call activity.

Written by Juan Manchoulas
Updated over a week ago

Setting up After Call Work for your Reps

Track call outcome and key metrics with After Call Work

Written by Juan Manchoulas
Updated over a week ago

Enabling Local Presence

Enable Local Presence for Your Organization

Written by Brian Cazal
Updated this week

Assigning tags to a phone call

Written by Juan Manchoulas
Updated over a week ago

Music on Hold

Select the music or audio file which people will listen when placed on hold.

Written by Juan Manchoulas
Updated over a week ago